Shipping policy

Shipping Policy

All products sold through Basement Operator are made to order and fulfilled by third-party fulfillment partners, including Printful. We do not stock, package, or ship products directly.

Shipping Rates & Delivery

Available shipping methods, estimated delivery times, and shipping costs are calculated and displayed at checkout. Customers can select from the available shipping options before completing their order.

Because our products are made to order, please allow time for both production and shipping. Delivery estimates shown at checkout may vary depending on the product, destination, carrier, and fulfillment location.

Order Fulfillment

Once an order is placed, it is automatically sent to our fulfillment partner for production and shipping. Because fulfillment is handled by a third party, Basement Operator does not directly control carrier delays, shipping speeds, or fulfillment times.

Tracking

When tracking information is available, it will be sent to the email address provided during checkout once the order has shipped.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered due to an incorrect or incomplete address, additional shipping charges may apply to have the order reshipped.

Lost, Damaged, or Missing Orders

If your order arrives damaged, is missing items, or appears to have been lost in transit, please contact us with your order information and any relevant photos. We will work with our fulfillment partner to determine the appropriate next steps.

Questions

If you have any questions about your order or shipping, please contact us through the contact information provided on our website.